Shipping policy

Effective Date: 17 August 2026
Last Updated: 17 August 2026

At Lucaso Decor India Pvt. Ltd. ("Lucaso", "we", "us", or "our"), we are committed to delivering your products safely and efficiently across India.

This Shipping Policy explains our delivery process, estimated timelines, shipping charges, and related conditions for orders placed through the Lucaso website.

1. Shipping Coverage

Lucaso currently offers delivery across eligible locations in India.

Delivery availability may vary depending on:

  • Product type;

  • Customer location;

  • Product dimensions and weight;

  • Transportation availability;

  • Installation requirements; and

  • Site accessibility.

If delivery is not available to a particular location, our team will contact the customer after reviewing the order.

2. Order Processing

Orders are processed after successful payment confirmation and order verification.

Standard products are generally processed within the timeframe communicated at the time of purchase.

Customized and made-to-order products may require additional processing and manufacturing time.

The estimated delivery timeline will depend on the product and order specifications.

3. Estimated Delivery Time

Delivery timelines vary by product and location.

Typical timelines may be:

  • Ready-to-Ship Products: 7–15 business days

  • Made-to-Order Products: 15–45 business days

  • Customized Products: As specified in the quotation or order confirmation

  • Large Furniture / Project Orders: As mutually agreed with the customer

These are estimated timelines and may vary due to manufacturing, transportation, installation, weather, holidays, or circumstances beyond Lucaso's reasonable control.

4. Shipping Charges

Shipping charges may vary based on:

  • Delivery location;

  • Product size and weight;

  • Number of products;

  • Delivery requirements;

  • Installation requirements; and

  • Applicable logistics costs.

Any applicable shipping or delivery charges will be displayed during checkout or communicated in the quotation/order confirmation.

5. Free Shipping

Where Lucaso offers free shipping or delivery, the offer will be subject to the applicable promotional terms.

Free shipping may not include additional services such as:

  • Installation;

  • Floor lifting;

  • Crane or special equipment;

  • Civil work;

  • Site preparation; or

  • Other special handling requirements,

unless specifically stated.

6. Delivery of Large or Heavy Products

Furniture and other large products may require special transportation and handling.

Customers are responsible for ensuring:

  • Adequate access to the delivery location;

  • Suitable entryways and corridors;

  • Lift/elevator access where required;

  • Parking/loading access where reasonably necessary; and

  • A safe location for delivery and installation.

Additional charges may apply where special equipment or services are required.

7. Delivery Attempt

Our delivery partner or authorized team may contact the customer before delivery.

Customers should ensure that someone is available to receive the order.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, access is restricted, or other customer-related circumstances prevent delivery, an additional delivery attempt or applicable charges may apply.

8. Inspection at Delivery

Customers are advised to inspect the outer packaging and product at the time of delivery.

If the product appears damaged:

  1. Take clear photographs/videos.

  2. Record the damage on the delivery documentation where applicable.

  3. Contact Lucaso as soon as possible.

  4. Do not discard the original packaging.

For damaged or defective products, please contact:

support@lucaso.in

9. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, Lucaso will investigate the issue.

After verification, Lucaso may provide an appropriate solution, which may include:

  • Repair;

  • Replacement;

  • Collection;

  • Exchange; or

  • Eligible refund.

The applicable Return & Refund Policy will govern the resolution.

10. Installation

Where installation is included in the order, Lucaso or its authorized installation team may coordinate installation after delivery.

The customer must ensure that the site is ready and accessible.

Additional civil, electrical, plumbing, structural, dismantling, or site-preparation work is not included unless specifically mentioned in the quotation or order confirmation.

11. Delivery Delays

While Lucaso makes reasonable efforts to meet estimated delivery timelines, delays may occur because of:

  • Manufacturing delays;

  • Product availability;

  • Transportation disruptions;

  • Weather conditions;

  • Natural disasters;

  • Government restrictions;

  • Strikes;

  • Festivals or public holidays;

  • Supply-chain disruptions;

  • Incorrect customer information; or

  • Other circumstances beyond Lucaso's reasonable control.

Lucaso will make reasonable efforts to communicate significant delays to customers.

12. Address Changes

Customers should verify their shipping address before placing an order.

Requests to change the delivery address after dispatch may not always be possible and may result in additional transportation charges.

For address changes, contact:

support@lucaso.in

13. Multiple Products in One Order

If an order contains multiple products, items may be shipped separately depending on:

  • Product availability;

  • Manufacturing status;

  • Warehouse location;

  • Product size; or

  • Delivery requirements.

Customers may therefore receive multiple deliveries for a single order.

14. Remote and Difficult-to-Access Locations

Delivery to remote, restricted, high-altitude, or difficult-to-access locations may require additional time or charges.

Where special transportation or handling is required, Lucaso will communicate applicable charges before proceeding where reasonably possible.

15. Delivery to Apartment and High-Rise Buildings

For apartment buildings, high-rise properties, gated communities, or similar locations, customers are responsible for informing building management/security and ensuring delivery access.

If a lift is required, the customer should ensure that the lift can accommodate the product dimensions and weight.

Any special lifting, crane, rope, staircase, or external handling requirement may attract additional charges.

16. Shipping During Promotions and Holidays

Orders placed during major sales, promotional campaigns, festivals, or public holidays may require additional processing or delivery time.

Any special delivery timeline communicated during a promotion will apply to the relevant order.

17. Undelivered or Returned Shipments

If an order is returned to Lucaso because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other customer-related reasons, additional shipping or re-delivery charges may apply.

Lucaso may contact the customer to arrange another delivery attempt.

18. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

Any approved cancellation or return after dispatch will be handled according to the applicable Return & Refund Policy, including any applicable transportation or handling charges.

19. Tracking

Where tracking information is available, Lucaso or its delivery partner may provide tracking details to the customer.

Tracking availability may vary depending on the delivery method and product type.

20. Customer Responsibilities

Customers are responsible for:

  • Providing accurate name, address, phone number, and delivery details.

  • Being available during the agreed delivery window.

  • Ensuring reasonable site accessibility.

  • Obtaining required building/society permissions.

  • Providing suitable access for large products.

  • Inspecting products upon delivery.

  • Reporting delivery-related issues promptly.

21. Contact Us

For shipping, delivery, tracking, or delivery-related assistance, contact:

Lucaso Decor India Pvt. Ltd.

Email: support@lucaso.in
Website: lucaso.in

Please include your Order ID and registered contact details when contacting us.

Note: Delivery timelines and charges may vary by product, location, customization, and order requirements. The final delivery terms communicated in your quotation, order confirmation, or invoice will apply where they differ from this general Shipping Policy.